TYPE:SalesMODEL:AtlasYEAR:2025
The process took a long time because the first set of paperwork was incorrect. I had to do the signing process twice.
Average Score (413 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:BeetleYEAR:2019
TYPE:ServiceMODEL:JettaYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2018
This was my 2nd visit to this location, and with me being a new resident to Maryland, I felt as welcome here as I did at my previous Volkswagen service center in Chicago. My service rep, Rahim King, is extremely helpful and pleasant to work with.
TYPE:ServiceMODEL:TiguanYEAR:2022
Perfect service
TYPE:ServiceMODEL:AtlasYEAR:2024
Scheduling my service visit worked well and the drop went smoothly with the service advisor. I was kept updated as the repair process proceeded along.
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Very professional & friendly staff. Goes above and beyond care for your vehicle needs. When problem with vehicle and service is needed; get you in right away to attend to your vehicle asap without hesitation. Kept me up to date with the status of my vehicle. Will not take my vehicle to any other Volkswagen, I purchased from Laurel and its been a great investment and I rate they're service highly 5+ stars. Kudo's to such a great team. Happy and Very Satisfied Customer. Kevin & Shantayne Mackell
TYPE:ServiceMODEL:ID.4YEAR:2022
Rahim got me in and out as promised. Thats all I ask!
TYPE:ServiceMODEL:Golf SportWagenYEAR:2019
Great work, exceptional customer service, and a discount!