TYPE:ServiceMODEL:AtlasYEAR:2024
The sales manager (Rich) was very helpful and easy to work with. The whole process was easy and efficient.
Average Score (413 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:ID. BuzzYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2021
Front desk worker performed excellent customer service. But the service received from behind the scenes (management) both in the service department and sales was an all time effortless approach to miscarry justice by failing to take responsibility for my vehicle catching on fire while driving the vehicle when such vehicle had major engine repair where my vehicle was held approximately 2 months only to redeem it and it catches on fire in fact while I was driving the car. Not to take immediate responsibility while my life was put in harms way is disturbing. Service department representative was great but the management in the above departments could use some training in customer service etc.
TYPE:ServiceMODEL:TaosYEAR:2022
Rick Collins at VW Ourisman-Laurel is a star example of Customer Service. Knowledgeable and care to listen and explain to the customer. I have been privileged to have his care and attention to detail for each time my 2022 Taos needed service. The entire Service Team gets Five Stars from me. Rick is who I look for first. Thank you, Rick- with appreciation- MW
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
1.The service was 3/5, they tried to upscale things too much e.g brakes, the vehicle just passed inspection. 2. They did not reset the oil light and I’ve tried to call and no one is answering. Every time I tune the engine, there is an annoying alarm telling me the car is due for service.
TYPE:ServiceMODEL:AtlasYEAR:2024
Michael was very helpful and took care of my needs. Great job hiring such a good service advisor!
TYPE:ServiceMODEL:PassatYEAR:2021
The tire change was expedient and all the staff were helpful and friendly.
TYPE:ServiceMODEL:TiguanYEAR:2024
The service was done fast and in a very courteous way. Matt Foreman was especially helpful.
TYPE:ServiceMODEL:TiguanYEAR:2023
TYPE:ServiceMODEL:JettaYEAR:2019