Average Score (413 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

413 Ratings

4.8 Average

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  • Nasirali M.01-04-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

    Pleased with customer service.

  • Carlito P.01-03-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    This is our quickest car buying process. We usually spent the whole day when we buying a car.

  • Katie A.01-03-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

  • Carl H.01-02-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Anthony A.01-02-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

    Very helpful workers, they let me know the procedures due to this being my first visit.

  • Zachary G.12-31-2024

    TYPE:ServiceMODEL:PassatYEAR:2020

    Friendly service representative. Long wait time for an oil change with an appointment. I had to to ask the service rep to reset the maintenance minder. He then played around inside my car before finally going to get a mechanic.

  • Sheryl M.12-30-2024

    TYPE:ServiceMODEL:AtlasYEAR:2021

  • Jacquelin A.12-30-2024

    TYPE:ServiceMODEL:JettaYEAR:2021

    Product knowledge, go the distance for customer satisfaction by being positive and professional; take care of all my concerns

  • Sheila W.12-30-2024

    TYPE:ServiceMODEL:TiguanYEAR:2018

    One because my service advisor Mr. King takes his time to explain everything I need to do to keep my VW Tiguan up and running in good condition and I truly appreciate that.

  • Daniel R.12-29-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Michael was awesome! Great customer service, informative, and gave an accurate time quote. Definitely will be my go to repair location.