TYPE:ServiceMODEL:AtlasYEAR:2019
Average Score (413 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2023
Worked with Rick and he was super helpful, friendly, and informative. He helped me with my 30k service and got me set up with a rental car. The whole process was smooth and I'd highly recommend this dealership!
TYPE:ServiceMODEL:AtlasYEAR:2018
The Laurel dealership is my go-to place. They are very efficient, and the service team are always very helpful and knowledgeable. I was able to use my points which brought my total down significantly.
TYPE:ServiceMODEL:AtlasYEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2021
Everything was great Mike took great care of me and my car
TYPE:ServiceMODEL:AtlasYEAR:2023
I had an appt and patiently waited in line for several minutes when a young man came from the back to assist. Rahim King gathered my information and set me up for services. I waited in the lounge. He offered coffee and water. He asked about my experience with the car, how I liked it and what would be done.
10-28-2024
Thank you for sharing your experience. We're pleased to hear that Rahim King provided excellent service and that your visit was positive. Your feedback is invaluable, and we'll use it to continue improving our services. We look forward to serving you again and ensuring that every visit is a positive one.
TYPE:ServiceMODEL:TiguanYEAR:2018
I explained the issue (EPC light and shaking) and they diagnosed it and told me the part was covered by a warranty extension
10-28-2024
Thank you for sharing your experience. We're glad to hear that our team was able to diagnose the issue with the EPC light and shaking, and that the part was covered by the warranty extension. Your satisfaction is our priority, and it’s great to know we met your expectations. We look forward to serving you again in the future.
TYPE:ServiceMODEL:ID.4YEAR:2024
Rick was wonderful to work with! He was very helpful, informed, reassuring and had a very pleasant manner.
10-25-2024
Hello Domini, Thank you for your wonderful feedback. We're delighted to hear that Rick provided you with helpful, informed, and reassuring service, and that you appreciated the shuttle ride home to retrieve your laptop. It's great to know that our shuttle driver was kind and patient, and that his enthusiasm for working with cars made a positive impression. Your satisfaction with your 2024 Volkswagen ID.4 is our top priority, and we're thrilled to have met your expectations.
TYPE:ServiceMODEL:TiguanYEAR:2024
Immediately greeted on arrival and vehicle service was completed ahead of estimated time.
10-24-2024
Thank you for your positive feedback. We're delighted to hear that you were immediately greeted upon arrival and that your vehicle service was completed ahead of the estimated time. It's fantastic to know that Rahim made such a positive impression. He is indeed a great asset to our dealership. We look forward to serving you again in the future.
TYPE:ServiceMODEL:PassatYEAR:2020
After verifying 3rd party warranty covered the repair the service department completed the work the next day.
10-23-2024
Hi Marcos, thank you for taking the time to leave us a review! We’re thrilled to hear that our service department could quickly verify your third-party warranty and complete the repair the next day. Your satisfaction is our top priority, and we’re glad we could meet your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.