TYPE:ServiceMODEL:AtlasYEAR:2024
Average Score (413 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
TYPE:SalesMODEL:ID.4YEAR:2025
Completing the process financially is not up to the required level.
TYPE:ServiceMODEL:TiguanYEAR:2021
everal months ago, I informed my service advisor about tire damage after hitting a curb. Despite my concern, I was advised to leave it alone unless it went flat, as the warranty wouldn’t cover it otherwise. I hesitantly agreed. Fast forward to my most recent visit, which was for a now-flat tire and an oil change. I arrived early Monday morning at 6:30 AM to ensure I would be first in line. However, both lanes already had cars from the Sunday night drop-offs. I parked in the right lane. As more customers arrived, they began parking in the exit lane to avoid blocking traffic. Despite arriving before them, those customers were brought in and serviced ahead of me. While my advisor reassured me he would take care of me, that unfortunately wasn’t the case. I explained the work needed, and he informed me the oil change had already been completed and that he would check on the tire warranty. By 10 AM, I was told the replacement tire had arrived—but my vehicle continued to sit for another two and a half hours. Eventually, my advisor said he hadn’t heard back from the warranty company, and I told him to proceed and just bill me directly. He promised to follow up with a status call—which I still haven’t received. As someone who has always paid in full, never questioned a service recommendation, and consistently supported your business, I am deeply disappointed by how this situation was handled. Not only was the scheduling process chaotic and unfair, but the lack of communication and follow-through was unacceptable. Unfortunately, this experience has caused me to lose trust in your service department. This is my first formal complaint, and unless addressed, it will also be my last visit.
TYPE:SalesMODEL:ID.4YEAR:2025
The highlight of my experience was the remarkable service, underscored by the friendliness of the entire team. The manager was commendably proactive with a swift proposal, which led to a very smooth purchasing process. Every employee, especially Mike, I interacted with was incredibly kind. He diligently provided a detailed explanation of the vehicle, even staying after his shift had ended.
TYPE:ServiceMODEL:Golf GTIYEAR:2019
Came in for an oil change and they gave me a list of recommended items that need to be addressed. As soon as I can afford it. They will be addressed.
TYPE:SalesMODEL:AtlasYEAR:2025
We had one blip during our purchase experience, so that made it not a 5. The service recovery was excellent, paired with the expert salesmanship of DJ is what kept it at a strong 4.
TYPE:SalesMODEL:JettaYEAR:2025
The salesman and manager were personable. The sales pressure was based on making the best choice for us, not to make an excessive or regrettable purchase. The salesman, Suki, was knowledgeable on product and prices. He was quick with math to move decisions quickly.
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:SalesMODEL:TaosYEAR:2024
Everyone was willing to make my experience a successful one while understanding my needs and financial situation to get me in the right vehicle.