Average Score (413 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

413 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • Constantin C.07-29-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

    Overall, my service adiser was helpful, kind and treated me as a valued customer.

  • Jay S.07-29-2025

    TYPE:ServiceMODEL:Golf RYEAR:2024

    From start to finish, just an amazing experience. My mechanic, Matt Foreman, was so informative and willing to go over with me everything I needed to know about my golf r going forward. Easy check in, and was out within the hour. Ourisman has been great since I stated going there for service.

  • Johnny W.07-29-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    The customer service staff, were helpful. They attended to my problems and Iwas imperess about the service I recieved. Much respect to Mr. Carlos for a job well done.

  • Sharon T.07-29-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

  • Tara R.07-26-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Friendly, no pressure sales team

  • Von M.07-26-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

  • Robert A.07-25-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    very courteous personnel (Victoria was great)

  • Doug G.07-25-2025

    TYPE:SalesMODEL:Golf RYEAR:2025

  • Daphne M.07-24-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    The 'customer representative was very helpful and kept me updated with the status of my vehicle while receiving service and very professional.

  • Tanya M.07-24-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Friendly, professional, and fast service